Accessibility statement for payex.se

This accessibility statement applies to PayEx Sverige AB’s website (payex.se) as well as PayEx’s digital services and interfaces intended for customers and users in Sweden.

We continuously work to improve the user experience for everyone and apply relevant accessibility standards. Our ambition is that as many people as possible should be able to use our digital services, regardless of functional ability.

Examples of what you can do

This means, among other things, that you should be able to:

• Navigate our web pages using a screen reader.
• Zoom the content on our web pages up to 400 percent without losing text or functionality.
• Access information and instructions in a clear and comprehensible manner.

Measures to ensure accessibility

PayEx Sverige AB takes the following measures to ensure accessibility in its digital services:

• Integrates accessibility into internal policies and governing processes.
• Ensures that new digital services and solutions are developed with accessibility in mind from the outset.
• Considers accessibility requirements in procurement processes and when collaborating with external suppliers.
• Provides relevant training and guidance on accessibility to employees who work with the development and management of digital services.

We also strive to use language that is as clear and simple as possible. Descriptions of our services are provided on the respective service pages and in applicable agreements, terms, and general conditions.

If you have questions about our services or need information in another format, you are welcome to contact us via our customer service.

Compliance status

PayEx Sverige AB’s website and digital services are largely compliant with the applicable accessibility requirements according to the annex to the Act (2023:254) on the accessibility of certain products and services.

Technical specifications

The accessibility of PayEx’s digital solutions is based on standard technologies for websites and digital interfaces to ensure compatibility with common web browsers and assistive technologies. Examples of technologies used include:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are used to meet the applicable accessibility standards.

Publication of this accessibility statement

This accessibility statement was published on 12 May 2026.

Feedback and contact details

If you have comments regarding the accessibility of PayEx’s digital services or discover deficiencies, you are welcome to contact us via PayEx Customer Service.

Follow-up

If, after contacting us regarding an accessibility issue, you believe that you have not received a satisfactory response, you may contact the Swedish Post and Telecom Authority (PTS).

Complaint regarding lacking accessibility in product or service